CN | RU

FAQ

Video center

FAQ

Types of frequently asked questions
  • How can you help me for assmebing and operation?

    We provide installation video and operation manual for the system we supplied. We can provide both equipment and technical service, like on-site installation and training, and technical advice on your work flow and formulation according to your raw material since we have professional engineering team, including chemical and mechanical engineers who can help both on the operation of equipment and the SOP of production process of CBD distillates and crystal.

    Does the above answer solve your problem?yesno
  • How do I plan my lab with so many equipments?

    We have 2 R&D centers, in Shanghai, China and California, USA, with strong research and development ability. We can design equipments for clients, and provide clients’ layout drawing and electricity consumption information, so that they can get well prepared before equipments arrive. 

    Does the above answer solve your problem?yesno
  • What if I need some spare parts during running?

    We would send a consumable parts list and suggest our clients keep some spare parts in stock for urgent use. Meanwhile we also have all consumable parts in stock with quick turnaround time.

     

    Does the above answer solve your problem?yesno